CloudSigma
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Zürich Cloud ? Operational
90 days ago
100.0 % uptime
Today
Geneva Cloud ? Operational
90 days ago
100.0 % uptime
Today
Frankfurt Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dusseldorf Cloud ? Operational
90 days ago
100.0 % uptime
Today
San Jose Cloud ? Operational
90 days ago
100.0 % uptime
Today
Washington DC Cloud ? Operational
90 days ago
100.0 % uptime
Today
Honolulu Cloud ? Operational
90 days ago
100.0 % uptime
Today
Perth Cloud ? Operational
90 days ago
100.0 % uptime
Today
Riyadh Cloud ? Operational
90 days ago
100.0 % uptime
Today
Dublin Cloud ? Operational
90 days ago
100.0 % uptime
Today
Tokyo Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila Cloud ? Operational
90 days ago
100.0 % uptime
Today
Manila 2 Cloud ? Operational
90 days ago
99.99 % uptime
Today
Clark Cloud ? Operational
90 days ago
100.0 % uptime
Today
London Cloud ? Operational
90 days ago
100.0 % uptime
Today
Cardiff Cloud ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
[CRK] Storage Cluster Upgrade May 7, 2024 06:00 - May 9, 2024 13:00 UTC
CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Clark cloud location. The maintenance aims to perform a major upgrade of the storage cluster, including software upgrades of all storage nodes, and the storage service provider software. All scheduled tasks are expected to take 2 days and 7 hours in total.

IMPACT:
There will be no service impact impact, except a slight increase in the I/O operations.
Posted on Apr 30, 2024 - 20:20 UTC
[MNL] Network Maintenance - 2024-05-07 May 7, 2024 09:00-14:00 UTC
ADDITIONAL INFORMATION:
CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our Network infrastructure of the Manila cloud. More precisely, we will be upgrading the underlying software of our Routers. The actual maintenance is scheduled to take no longer than 5 hours in total.

IMPACT:
There is no projected impact during maintenance, as the Cloud has the needed redundancy.
Posted on Apr 30, 2024 - 02:11 UTC
[SJC] Storage Maintenance May 8, 2024 08:00-14:00 UTC
Alpha3 Cloud would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the San Jose cloud location. During the maintenance, we will be upgrading the software of storage cluster. All scheduled tasks are expected to take 6 hours in total.

IMPACT:
There will be no service impact impact, except a slight increase in the I/O operations.
Posted on May 01, 2024 - 19:28 UTC
[MNL] Network Maintenance May 8, 2024 11:00-16:00 UTC
CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our Network infrastructure of the Manila cloud. More precisely, we will be upgrading the software of our router. The actual maintenance is scheduled to take no longer than 5 hours in total.

IMPACT:
During the maintenance, there will be no expected impact as the equipment has the needed level of redundancy.
Posted on May 01, 2024 - 18:59 UTC
Past Incidents
May 3, 2024

No incidents reported today.

May 2, 2024
[RUH] API Server Maintenance
Completed - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed. The actual work took 40 minutes in total.

IMPACT:
There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.
May 2, 20:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 20:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the Riyadh cloud location. The actual work is planned to take no longer than 1 hour in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 10 minutes. Also, a brief interruption of the web interface may occur.
Apr 25, 06:17 UTC
May 1, 2024

No incidents reported.

Apr 30, 2024
[RUH] Storage Cluster Upgrade
Completed - CloudSigma would like to inform you that the planned maintenance of our storage cluster, in the Riyadh cloud location, was completed successfully. The maintenance aimed to perform a software upgrade on some of the storage nodes, part of the storage cluster. All scheduled tasks took 5 hours and 30 minutes in total.

IMPACT:
There was no service impact, except a slight increase in the I/O operations.
Apr 30, 13:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 08:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the Riyadh cloud location. The maintenance aims to perform a software upgrade on some of the storage nodes, part of the storage cluster. All scheduled tasks are expected to take 6 hours in total.

IMPACT:
There will be no service impact, except a slight increase in the I/O operations.
Apr 23, 00:25 UTC
Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024
[CWL] Object Storage Maintenance
Completed - CloudSigma would like to inform you that the planned software upgrades concerning the Object Storage solution in our Cardiff cloud location, have to be postponed due to unexpected difficulties we faced at the beginning of the work.

Stay put for the new time for the maintenance to be performed.

Please accept our sincere apologies for the inconvenience caused.
Apr 27, 07:53 UTC
Scheduled - CloudSigma would like to inform you that we will be performing planned software upgrades concerning the Object Storage solution in our Cardiff cloud. The actual work is going to take up to 5 hours in total.

IMPACT:
During the maintenance window, the object storage services will not be available for between 10 and 30 minutes.
Apr 20, 01:19 UTC
Apr 26, 2024

No incidents reported.

Apr 25, 2024
[ZRH] Power Maintenance
Completed - CloudSigma would like to inform you that the scheduled power maintenance of the Zurich cloud location was successfully completed. During the maintenance, we replaced a power supply unit on one of our storage nodes. All scheduled tasks took 4 hours and 37 minutes in total.

IMPACT:
There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services.
Apr 25, 11:41 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Apr 25, 11:16 UTC
Update - CloudSigma would like to inform you that the maintenance will take 1 more hour.
Apr 25, 11:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 07:00 UTC
Scheduled - CloudSigma would like to inform you that we are planning to do a scheduled power maintenance in the Zurich cloud location. During the maintenance, we will be replacing a power supply unit on one of our compute hosts. The actual work is planned to take no longer than 4 hours in total.

IMPACT:
There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility, and/or any other running services.
Apr 18, 04:41 UTC
[CWL] Emergency ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Cardiff, successfully performed a maintenance of their network infrastructure. The actual work took 5 hours in total.

IMPACT:
During the maintenance, the traffic was rerouted through a secondary line. No impact was obsurved on already running virtual machines, hosts, private network accessibility and/or any other running services.
Apr 25, 08:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 22:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Cardiff cloud location, is going to perform a planned maintenance of their network. The actual works are scheduled to take 5 hours in total. During the maintenance, our provider will be upgrading some of their devices to replace faulty equipment in order to prevent future service interruptions and to ensure the continued integrity of the network.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Apr 23, 13:17 UTC
Apr 24, 2024
Apr 23, 2024
[SJC] Storage Cluster Upgrade - Stage 1 - Finalization
Completed - Alpha3 Cloud would like to inform you that the planned maintenance of our storage cluster, in the San Jose cloud location, was completed successfully. The maintenance aimed at upgrading the underlying software in our storage cluster. All scheduled tasks took 3 hours and 10 minutes in total.

IMPACT:
There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.
Apr 23, 11:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:00 UTC
Scheduled - Alpha3 Cloud would like to inform you that the planned Stage 1 of the Storage Cluster Upgrade in the San Jose cloud, will continue on the 23rd of April. Due to unexpected complications during the initial upgrade, we could not complete it is as planned, and the first stage of the needed upgrade will be finalized in a new maintenance window.

There will be no service impact on the virtual machines running in the cloud, nor degradation in the storage operations.

Please excuse us for any inconvenience caused.
Apr 22, 16:25 UTC
[ZRH][FRA][GVA] ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Zurich, Frankfurt, and Geneva successfully performed maintenance of their network infrastructure. The actual work took 6 hours in total.

IMPACT:
The traffic was rerouted through one of our other lines, and as such, there was no impact on running virtual machines, hosts, private network accessibility and/or any other running services.
Apr 23, 04:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Zurich, Frankfurt and Geneva cloud locations, is going to perform a planned maintenance of their network. The actual works are scheduled to take 6 hours in total. During the maintenance, our provider will perform scheduled maintenance within their network infrastructure.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services.
Apr 14, 23:26 UTC
Apr 22, 2024
[SJC] Storage Cluster Upgrade - Stage 1
Completed - Alpha3 Cloud would like to inform you that due to unexpected complications during the Stage 1 of the Storage Cluster Upgrade in the San Jose cloud, the work on this will continue on the 23rd of April.
There will be no service impact on the virtual machines running in the cloud, nor degradation in the storage operations.
Please excuse us for any inconvenience caused.
Apr 22, 18:02 UTC
Update - Alpha3 Cloud would like to inform you that maintenance will be extended by 2 additional hours.
Apr 22, 16:08 UTC
Update - Alpha3 Cloud would like to inform you that maintenance will be extended by 4 additional hours.
Apr 22, 12:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 08:00 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the San Jose cloud location. The maintenance aims to upgrade the storage boxes sustaining the storage cluster. All scheduled tasks are expected to take 4 hours in total.

IMPACT:
There will be no service impact impact, except a slight increase in the I/O operations.
Apr 14, 23:53 UTC
[MNL] Degraded Network Performance
Resolved - CloudSigma would like to inform you that the issue with the degraded network performance in our Manila cloud has been resolved.

Please accept our apologies for any inconvenience caused.
Apr 22, 14:57 UTC
Update - CloudSigma would like to inform you that we are still investigating the degraded network performance in our Manila cloud. While the connection has been improved we are still working on solving the problem.
Apr 22, 14:23 UTC
Investigating - CloudSigma would like to inform you that currently, we are experiencing degraded network performance in our Manila cloud location from certain points of the world.

Please accept our apologies for the inconvenience caused.
Apr 22, 13:16 UTC
Apr 21, 2024

No incidents reported.

Apr 20, 2024
[CRK] ISP Network Maintenance
Completed - CloudSigma would like to inform you that one of our upstream Internet Service Providers (ISPs), in Clark, successfully performed maintenance of their network infrastructure. The actual work took 11 hours and 20 minutes in total.

IMPACT:
There was a brief latency increase during the maintenance for about 5 minutes. The traffic was automatically re-routed through our backup provider so no service impact has occurred.
Apr 20, 23:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 12:00 UTC
Scheduled - CloudSigma would like to inform you that one of our internet service providers, for the Clark cloud location, is going to perform a planned maintenance of their network. The actual works are scheduled to take 10 hours in total. During the maintenance, our provider will perform hardware and software maintenance within their network infrastructure.

IMPACT:
During this time frame, the traffic will be rerouted through one of our other lines. No impact is expected on running virtual machines, hosts, private network accessibility and/or any other running services except for a temporary latency increase that will last for about 5 minutes.
Apr 12, 23:35 UTC
Apr 19, 2024
[SJC] Storage Cluster Upgrade - Stage 2
Completed - Alpha3 Cloud would like to inform you that due to unforeseen circumstances, the planned Storage Cluster Upgrade will be postponed for a future date.

We will distribute another announcement for the maintenance activities that had to take place in the period between 08:00 and 16:00 PDT on the 23rd of April 2024, when the new maintenance window is determined.

Please excuse us for any inconvenience caused.
Apr 19, 16:24 UTC
Scheduled - Alpha3 Cloud would like to inform you that we are planning to do scheduled maintenance of our storage cluster in the San Jose cloud location. The maintenance aims to upgrade the storage boxes sustaining the storage cluster. All scheduled tasks are expected to take 8 hours in total.

IMPACT:
There will be no service impact impact, except a slight increase in the I/O operations.
Apr 15, 23:22 UTC
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